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Horne & Benik Networks Blog

Horne & Benik Networks has been serving the Marlborough area since 1991, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

5 Things You Can Do to Be Ready when Technology Falters

5 Things You Can Do to Be Ready when Technology Falters

While we might like to think that all computer problems are an easy fix, there is only so much you can do in certain circumstances. That being said, having a couple of computer maintenance “hacks” under your belt can make things loads easier for you when you do have to get your computer repaired. Here are some tips to consider before it’s time to get your computer repaired.

Pick a Provider You Trust

The unfortunate truth is that some computer repair vendors are going to be more effective than others, particularly in the quality and delivery of these services. It’s critical that you take the provider’s privacy policies into consideration, especially in regards to how much data you let them hold and how they will secure it.

Before trusting your technology to any provider, you’ll need to ask some questions and do your research. What is their privacy policy, and how do they ensure that security is prioritized? What happens if data leaks, and how do you control the damage done in these circumstances? Whoever you go with, you’ll need to make sure they are taking your data as seriously as possible.

Maintain a Data Backup (Just in Case)

There is a very low chance that a computer repair shop will lead to data loss for your organization, but the chances are never zero. This is why data backup is so important, and considering how varied disasters can be, you should always be prepared for accidental data loss that occurs either due to a disaster or due to maintenance. A backup and disaster recovery tool can make maintaining a data backup much easier for your business.

If Possible, Remove or Protect Your Personal Data

Similar to the data backup scenario outlined above, there is never a zero-percent chance that your data won’t be compromised, even when working with a provider. Therefore, it makes sense to minimize the amount of personal data on any device that needs to be repaired. Even if you trust the provider, there is always going to be a chance that an immoral employee might try to take advantage of the device or data found on it. It’s generally considered a best practice to encrypt sensitive information on a device, just on the off-chance that something like this does happen.

Retain Your Software Keys

Software is one of the most important parts of your business’ productivity, so just in case the provider needs to remove it or reinstall it, you should retain your software keys. This will help you reactivate it when it’s needed. Think about it as a form of insurance, just in case something goes wrong with any software on your device or even its operating system.

Just in This Case, Make Your Device Easily Accessible

While it’s usually a best practice to protect your device with a password or other authentication tool, a provider won’t be able to help much if they cannot access your device. Be sure to remove the password or authentication requirement before submitting your device for repair. It also helps to have a description of what you are experiencing with the device that is so out of the ordinary or leads you to believe it is broken. If your device is still operational, you can access a file containing this information upon startup by saving a copy to the Startup folder (found here: %appdata%\\microsoft\\windows\\start menu\\programs\\startup\\)

Things Break, So It Pays Off to Be Prepared to Fix Them

No matter how well you take care of your technology, it’s inevitable that something will happen to it at some point, whether it’s a hardware failure that occurs naturally over time or a sudden and unexpected breakdown that costs your business an arm and a leg. Working with a managed service provider can make it easier to keep your technology in proper working order, and through an MSP like Horne & Benik, you can more easily monitor your technology for telltale signs of wear and tear. Working with us can mean less downtime and fewer unanticipated expenses moving forward. To learn more about how to take advantage of MSP services, give us a call at (603) 499-4400.

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Tuesday, 24 May 2022

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