Do you have technology problems with your business? If so, you’re not alone; countless small businesses all over struggle with maintaining their technology, and it’s not due to any fault of their own. If anything, it’s a combination of limited resources and limited time. How does working with a managed service provider help to mitigate both of these problems? Well, let’s find out!
First of all, we should establish what managed service providers do for small businesses. Essentially, they take on the role of an IT department for your organization in at least some capacity, providing assistance with technology management, maintenance, deployment, and training as needed or necessary. Managed Service Providers (MSPs) are an outsourced service, meaning that you pay them according to a service level agreement in exchange for services rendered. In this sense, you can control how much or how little they help you with.
Now, how does this free up resources? Most small businesses rely on their current workers to maintain technology, a prospect which is not ideal, as they are not always trained properly in how to manage and maintain technology solutions. Furthermore, these responsibilities pull them away from their actual jobs, meaning that tasks may not be completed on time or on budget. Managed service providers like Horne & Benik make up for this knowledge deficit. Even if your business does have an in-house IT department, MSPs can effectively lighten their loads, and work can be spread in accordance with everyone’s individual strengths and responsibilities. It’s a great way to make technology more manageable for your entire business.
Perhaps the greatest benefit to working with an MSP is that they can save your organization tons of time and money in both the short and long term. Traditionally, businesses have utilized the break-fix model for IT maintenance. This means that they wait until their current technology falters before doing something about it. This practice is dangerous and costly, as the downtime (and costs associated with it) can break a business’ operations and budget beyond repair. While the technology might be replaced eventually, the time and assets lost as a result of the breakdown cannot be recovered.
Through preventative maintenance and monitoring, MSPs are able to detect and resolve issues before they escalate into major problems that cause downtime. In this way, MSPs can save your business countless hours and capital that would otherwise be spent reacting to easily-preventable problems.
Horne & Benik can be your managed service provider of choice! We can assist with any technology implementation, management, or maintenance for your business. To learn more, reach out to us at (603) 499-4400.
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